AeroGuest Journey

Their stay, in their hands

From pre-arrival to check-out, guests prepare, chat with your team, sign and pay on their own device. Everything syncs straight to your PMS, so your staff can focus on hospitality.
Before Stay

Guest journey starts here

Fully automated. Automating tasks before stay gives hoteliers and guests more time to connect upon arriving & during stay.
Reservation confirmed
Data is added from PMS to AeroGuest Flow.
Integrations
Booking confirmation email
Confirm the booking with stay details and a personal welcome.
Communication
Get ready for your stay
Pre-arrival message with everything guests need before they arrive.
Communication
Check-in invitation & reminders
Automated email & SMS communication encouraging guests to check-in before arrival.
Check-in
Online check-in
Guests check in from their phone before arrival, no app needed.
Check-in
Easy payment
Secure prepayment or card authorization during check-in.
Payment
(Pre)check-in completed
Confirmation that everything is ready, so arrival is quick.
Integrations
Get the app
Download the app for digital key, hotel directory, communication, and easy check-out.
Digital key
Order Extras
Offer upgrades and add-ons before guests arrive.
Extras
Marketing permission
Get permission for marketing just after check-in
Audience
Benefits before stay

Why you need a modern guest interaction & communication platform

Efficiency
Tiresome repetitive work flow is minimized. No queues – in or out.
Simple & smart
For everyone – both guests and hotel staff. Complexity is out!
Easy payments
3DS – limited chargebacks. Stay is paid before arrival. Credit card on file.
E-mail collecting
Permission for marketing, communication and conversion collected.
Digital keys
More secure and handy.
Full hotel directory
All information and offerings for guests in one place.
during Stay

The journey continues

Guests reach your team directly from their own device, whenever they need something. Your staff stay connected without being tied to the front desk.
Room is ready
Guests get a message the moment their room is ready.
Communication
Digital key
Open the room straight from the phone, no key card needed.
Digital key
Hotel Directory
All hotel information and local tips in one digital guide.
Hotel directory
QR codes
QR codes around the hotel take guests straight to the right content.
Hotel directory
Extras
Promote services and experiences throughout the stay.
Extras
Housekeeping
Guests can request cleaning or opt out to save resources. (Feature in development)
Housekeeping
Instant messages
Chat with your team in real time during the stay.
Communication
Automated messages
Timely, personalised messages sent at the right moment.
Automations
Pay & check out online
Review the folio, pay and check out from the phone.
Check-out
Benefits during stay

Why you need a modern guest interaction & communication platform

Instant communication
Faster communication means happier guests and more efficient hotel operations.
Save money on physical keys
XYZ
Easy upselling
Don’t miss the chance to give every guest the full range of options to enhance their experience with you.
Hotel Directory
Provide easy access to your hotel information at any time.
Housekeeping
Guests can opt-in or out of housekeeping services based on their preferences.
Online check-out
Streamline payment of outstanding and reduce staff workload to enable better guest service.
after Stay

A goodbye without the queue

Guests review and settle their bill on their own device, and every detail syncs straight to your PMS. Check-out takes seconds, and the last impression is a good one.
Out-of-house & deposit release
Data is added from PMS to AeroGuest Flow.
Integrations
Forgotten payment handling
Unpaid balances are followed up automatically after departure.
Payment
Rate your stay
Collect feedback right after check-out.
Communication
Benefits after stay

Why you need a modern guest interaction & communication platform

Superior service
Providing exceptional service to guests extends well beyond their stay.
Native app user
Second-time visitors see their hotel reservation in the hotel app.
Revenue recovery
Send instant payment links for additional charges. Avoid awkward calls, chargebacks, or revenue loss.
Automated deposit release
When guest status changes to "out-of-house", deposits are automatically released.
Book a demo

Experience the guest journey

Explore how AeroGuest helps hotels automate arrivals, engage guests throughout their stay, and unlock new revenue opportunities.
Frederik Møller
Global Director of Sales
Book a demo